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turism&travel : Delta welcomes summer travelers with product, service enhancements

Thursday 26 May 2011

ATLANTA - Delta Air Lines will welcome more than 45 million passengers this summer with product enhancements, new customer service features, operational updates and other visible signs of Delta's more than $2 billion investment in the customer experience through 2013.

"Delta is focused on building a better experience for customers from the time they book a flight to the time they arrive at their destination," said Glen Hauenstein, executive vice president – Network Planning and Revenue Management. "We've made a lot of progress in the last year and continue to make flying Delta more convenient and comfortable."

New enhancements since last summer include:

Full flat-bed seats on more than 25 percent of international flights including all 777 and 767-400 aircraft. All Delta transoceanic flights will offer full flat-bed seats in BusinessElite by 2013.

New Economy Comfort class offering additional legroom and recline starting June 1 on more than 160 Delta Boeing 747, 757, 767, 777 and Airbus A330 aircraft. Located in the first few rows of the economy cabin, Economy Comfort will feature up to four additional inches of legroom, 50 percent more recline than Delta's standard international economy class seats, and early boarding. Approximately 2,000 more premium seats with the addition of First Class on Delta's 228 dual-class regional aircraft. No other airline offers more first class seating.

Two new Delta Sky Club lounges in Indianapolis and Philadelphia and four renovated Sky Clubs in New York-LaGuardia, Los Angeles, Minneapolis/St. Paul and Atlanta (Concourse B), with additional new and renovated clubs scheduled to open later this summer in Atlanta (Concourses A and D) and Seattle.

The first online baggage tracking capabilities for airline customers.

Wi-Fi availability on every domestic mainline flight, totaling 2,200 flights daily. Delta also will offer Wi-Fi on its entire dual-class regional fleet of 228 aircraft by the end of 2011.

More than 8,100 new power outlets available at Delta recharging stations throughout more than a dozen U.S. airports featuring 110-volt and USB charging capabilities.

Mobile apps for the iPhone, BlackBerry and Android that let customers check in, view flight status, review SkyMiles account balance, access their boarding passes, view flight schedules, get airport information, check the weather, rebook their flight and even store their airport parking location.

24-hour online customer support through @DeltaAssist via Twitter.

A newly designed, more intuitive experience. Delta's website was recently named Best of the Web for performance and reliability by Compuware Gomez.

Delta's ongoing investment in enhancing the customer experience includes work underway on Delta's new Terminal 4 at New York-JFK, opening in 2013, and the new Maynard H. Jackson Jr. International Terminal in Atlanta, opening in 2012. Pending government approval of an agreement between Delta and US Airways to transfer takeoff and landing rights at New York's LaGuardia and Washington D.C.'s Reagan National airports, Delta also will spend up to $117 million to expand, renovate and consolidate terminals C and D at LaGuardia over the next two years.

Autor: eTurboNews